Terms & Conditions — GlowUp365

Effective Date: December 12, 2025

Welcome to GlowUp365. By accessing or using glowup365.com or by placing an order, you agree to the following Terms & Conditions (“Terms”). Please read them carefully before using our website. If you do not agree, please do not use the site.

1. About Us

GlowUp365 is an online store offering authentic beauty and skincare products in Bangladesh.

Contact Information:

Our goal is to provide quality products, fast delivery, and a smooth shopping experience.

2. Use of the Website

By using this website, you agree to:

  • Use the site only for lawful and legitimate purposes.

  • Not misuse, disrupt, damage, or interfere with the website’s functionality.

  • Not attempt unauthorized access to any part of the website or servers.

We may suspend accounts or block access if misuse is detected.

3. Product Information & Pricing

  • We try our best to keep product descriptions, images, and prices accurate.

  • Prices, stock availability, and product features may change without notice.

  • In case of pricing errors or incorrect information, we reserve the right to cancel any affected order and issue a full refund.

4. Orders & Acceptance

  • Placing an order is an offer to purchase.

  • Your order is only considered accepted once you receive a Dispatch/Order Confirmation Email from us.

  • We may cancel orders due to stock issues, technical errors, or suspected fraud.

  • If we cancel your order, any payment made will be refunded promptly.

5. Payment

We accept the payment options available at checkout. By placing an order, you agree to:

  • Provide valid and accurate billing information.

  • Ensure sufficient funds or permissions for the selected payment method.

Fraudulent transactions will be reported and blocked immediately.

6. Shipping & Delivery

  • We deliver across Bangladesh.

  • Delivery timelines displayed on the website are estimates and may vary due to courier delays or unforeseen circumstances.

  • We are not responsible for delays caused by courier companies or incorrect shipping details entered by customers.

If delivery fails due to an incorrect address or failure to receive the parcel, additional charges may apply.

7. Returns, Exchanges & Refunds

Please refer to our separate Refund & Return Policy page for detailed instructions.

In short:

  • If an item arrives damaged, defective, or incorrect, notify us immediately.

  • Customers must follow the return instructions as outlined on our policy page.

  • Certain items may not be eligible for return due to hygiene/safety reasons.

We always aim to resolve issues quickly and fairly.

8. Product Availability

If a product becomes unavailable after your order is placed, we will inform you and offer:

  • An alternative product, or

  • A full refund.

9. User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login details.

  • You agree to notify us immediately if you suspect unauthorized access.

  • We are not responsible for losses caused by compromised credentials.

10. Intellectual Property Rights

All content on GlowUp365 — including text, images, logos, graphics, and website design — is the property of GlowUp365.
You may not copy, reproduce, modify, or distribute any content without written permission.

11. Reviews & User Submissions

When you submit reviews, comments, images, or any content:

  • You grant GlowUp365 a non-exclusive license to use it for marketing and display.

  • Content must not violate any laws, contain harmful material, or infringe copyrights.

We may remove or edit content that violates these rules.

12. Limitation of Liability

To the maximum extent permitted by Bangladesh law:

  • GlowUp365 is not liable for indirect, incidental, or consequential damages.

  • Our liability for any direct claim is limited to the total value of the product purchased.

  • We are not responsible for delays, losses, or damages caused by third-party courier services.

13. Indemnification

You agree to indemnify and hold GlowUp365 harmless from any claims, damages, losses, or expenses arising from:

  • Misuse of the website,

  • Violation of these Terms, or

  • Infringement of rights belonging to others.

14. Third-Party Links

GlowUp365 may include links to external websites.
We are not responsible for the accuracy, policies, or content of third-party sites.

15. Privacy

Your information is handled according to our Privacy Policy.
By using the website, you consent to our data collection and processing practices.

16. Changes to Terms

We may update these Terms from time to time.
The latest version will always be available on this page. Continued use of the site means you accept the updated Terms.

17. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh.
Any disputes will be resolved in the appropriate courts of Bangladesh.

18. Contact Us

If you have any questions or need help, contact us: