SHIPPING INFORMATION

What Shipping Methods Are Available?

At GlowUp365, we offer a variety of shipping options to ensure your order reaches you quickly and safely, no matter where you are in Bangladesh.

1. Standard Shipping
Our most economical option. Delivery usually takes 5–7 business days, depending on your location.

2. Express Shipping
Need your products faster? Choose Express Shipping, and receive your order in 2–3 business days.

3. Local Delivery (Dhaka Only)
For customers in Dhaka, enjoy fast local delivery, typically within 1–2 business days.

Please note: Shipping times may vary depending on product availability and your location. You’ll see the estimated delivery date at checkout.

Tracking your order with Tree Bangladesh is easy! Simply follow these steps:

  1. Visit our Order Tracking Page.
  2. Enter your order number and the email address associated with your account.
  3. Click on the “Track” button to view the status of your order, including its shipping progress and estimated delivery date.

If you experience any issues with tracking your order, feel free to contact our customer support team for assistance.

The delivery time for your package depends on the shipping method and your location. Here are our estimated delivery times:

  1. Standard Shipping – Typically takes 5 to 7 business days for delivery.
  2. Express Shipping – Delivered within 2 to 3 business days.
  3. Local Delivery – For Dhaka-based orders, delivery is usually within 1 to 2 business days.

Please note that delivery times may vary based on product availability and your location. Once your order is shipped, you will receive a tracking number to help you monitor its progress.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

At GlowUp365, we offer multiple secure payment methods to make your shopping experience easy and safe:

1. Online Payment
Pay securely using major debit and credit cards (Visa, Mastercard, etc.) through our encrypted payment gateway.

2. Mobile Banking
We accept popular mobile payment methods such as bKash, Nagad, and Rocket for quick and convenient payments.

3. Cash on Delivery (COD)
Available in select locations. Pay only when your order is delivered to your doorstep.

4. Bank Transfer
You can make a direct bank transfer. Please contact our support team for bank details and order instructions.

All transactions are safe and encrypted, ensuring a secure shopping experience. If you have any questions, our friendly support team is ready to help.

At GlowUp365, we strive to ensure all product prices are accurate. However, on rare occasions, pricing errors may occur due to technical issues or human mistakes.

1. Before Order Confirmation
If we detect a pricing error before your order is confirmed, we will contact you immediately. You can choose to proceed with the corrected price or cancel the order for a full refund.

2. After Order Confirmation
If an error is discovered after your order is processed but before shipping, we will reach out to discuss the next steps. You may pay the corrected price or cancel your order for a full refund.

3. Obvious Pricing Errors
For products listed at an unusually low or high price due to a mistake, we reserve the right to cancel the order and issue a full refund.

We apologize for any inconvenience and appreciate your understanding. If you notice a pricing discrepancy, please contact our support team for assistance.

At GlowUp365, your privacy is our priority. We ensure that your personal information is handled securely and responsibly.

1. Order Processing
We collect your name, contact details, and address to fulfill your orders and provide delivery updates.

2. Secure Payments
All payment information is processed through a secure payment gateway and never stored on our servers.

3. Customer Support
We may use your contact details to assist with inquiries, orders, or support requests.

4. Marketing (Optional)
If you choose to opt-in, we may send promotional offers and updates. You can unsubscribe at any time.

5. Data Protection
We implement robust security measures to prevent unauthorized access to your information.

For full details, please review our Privacy Policy. If you have any concerns, feel free to contact our support team.

ORDERS AND RETURNS

How do I place an Order?

Ordering from GlowUp365 is quick and easy! Just follow these simple steps:

1. Browse Products
Explore our wide range of beauty and skincare products on our website.

2. Select Your Items
Click on the product you want, choose the quantity, and click “Add to Cart.”

3. Review Your Cart
Go to your shopping cart to check your selected items. You can update quantities or remove products if needed.

4. Proceed to Checkout
Click the “Checkout” button and enter your billing and shipping details.

5. Choose Payment Method
Select your preferred payment option:

  • Online Payment

  • Mobile Banking (bKash, Nagad, Rocket)

  • Cash on Delivery (COD)

  • Bank Transfer

6. Confirm & Place Order
Review all details and click “Place Order.” You will receive a confirmation email with your order summary.

Once your order is placed, you can track it anytime using our Order Tracking

We understand that sometimes you may need to cancel or modify your order. Here’s how it works:

1. Order Cancellation

  • Before Shipment: You can cancel your order by contacting our customer support team as soon as possible.

  • After Shipment: Once your order has been shipped, cancellation may not be possible. In such cases, please refer to our [Return & Refund Policy] for assistance.

2. Order Changes

  • If you need to update order details (such as shipping address, quantity, or product selection), contact us immediately.

  • Once your order has been processed or shipped, changes may no longer be possible.

Our team is here to help, so please reach out promptly for any order modifications.

If you have any questions or need assistance, our friendly customer support team is here to help! You can reach us through any of the following methods:

📧 Email: support@glowup365.com
📞 Phone: +8801911819637
🌐 Contact Form: Visit our Contact us 

Our team is ready to assist you with orders, shipping, payments, or any other inquiries. Reach out anytime, and we’ll be happy to help! 😊