Last updated: 10 December 2025
GlowUp365 is committed to providing a smooth and trustworthy shopping experience. If you experience any issue with your order, please read our Refund & Return Policy below.

1. Eligibility for Returns

You may request a return if:

• You received a damaged, defective, or wrong product

• The item is unused, unopened, and in original packaging

• You contact us within 3 days of delivery

We do not accept returns for:

• Used or opened skincare/makeup/bodycare items

• Personal care products that are unsealed (for hygiene reasons)

• Discounted or sale items

• Products without a valid proof of purchase

2. How to Request a Return

To request a return, please contact us:

📧 Email: support@glowup365.com
📞 Phone: 01911819637

Please provide:

• Order ID

• Product name

• Clear photo/video of the issue

• Reason for return

Our support team will verify and guide you through the next steps.

3. Refund Process

After we receive and inspect your returned item:

• If approved, your refund will be issued to your original payment method or as store credit

• Refund processing time: 3–7 business days

Shipping charges are non-refundable unless the mistake is from our end.

4. Exchange Policy

You may request an exchange if:

• The product is damaged or defective

• You received a different item than what you ordered

Exchange depends on product availability.

5. Order Cancellation

Order cancellation is possible only before shipment.
Once the product is shipped, cancellation is no longer available.

6. Delivery Issues

If your parcel is:

• Lost

• Missing

• Damaged

• Delayed

We will coordinate with the courier company to investigate. Refund or replacement depends on the courier’s final report.

7. Policy Updates

GlowUp365 may update or change this Refund & Return Policy at any time without prior notice.
Please revisit this page regularly.

Need Help?

If you need any support regarding returns, refunds, or exchanges:

📧 support@glowup365.com
📞 01911819637